Please provide a clear shipping address with your order. We will ship to your PayPal or credit card address unless you notify us otherwise.
For shipping within the United States, we use USPS priority mail and include a tracking number. As soon as your order ships you will receive an email.
Be assured that your purchases will be packed very carefully and should arrive safely!
We will mail your item(s) within 72 hours of receiving payment unless the item is custom, and will take approximately 4-6 weeks from date of order.
If you are in our area there is no need to pay shipping. You can arrange to pick up your items! Please email us and we will get in touch with you!
If your item arrives damaged please contact us immediately by sending a digital picture of the damaged piece to the contact link and we will contact you about a replacement. If the item arrives and is not as described in the item description, it can be returned for a refund or exchanged for something else within 14 days. There are no returns on custom items. In the case of all returns you will be responsible for return shipping charges. Please return in original package as to keep the pottery protected. Your money will be refunded once the piece safely arrives.
If one of our hand-crafted pottery or ceramic items arrives damaged we will be happy to replace the item at no charge to you. This process may take up to 6 weeks considering drying and firing times.